Refund policy

Return & Refund Policy – Sarphire.com

At Sarphire, we strive to provide high-quality fashion products and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused, unwashed, and unworn.

  • All original tags, labels, and packaging must be intact.

  • The item must not be part of a final sale or non-returnable category (see below).

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Accessories (e.g., jewelry, belts, caps, etc.) unless defective

  • Innerwear or hygiene-related items

  • Customized or personalized products

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

3. Return Process

To initiate a return:

  1. Email us at [Support@sarphire.com] or WhatsApp us with your Order ID and reason for return.

  2. Our team will review your request and, if approved, provide return instructions.

  3. Pack the item securely and hand it over to the courier arranged by us (or ship it back to the provided address if a reverse pickup is not available in your area).

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

  5.  Please make an unboxing video at the time of receiving your parcel. Returns will only be accepted if a proper unboxing video is provided.

4. Refunds

If your return is approved:

  • Prepaid Orders: The refund will be issued to your original payment method within 5–7 business days after approval.

  • Cash on Delivery (COD) Orders: Refunds will be processed via UPI or bank transfer. You will be asked to provide your UPI ID or bank details.

  • Shipping charges (if any) are non-refundable.

5. Exchange Policy

We offer size or item exchanges based on availability. If the desired size/item is not available, a refund will be issued as per the policy.

6. Damaged or Wrong Products

In case you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo/video proof. We will offer a replacement, exchange, or full refund based on your preference.

7. Cancellations

You may cancel your order before it is shipped. Once dispatched, cancellations are not allowed, but you may return the item after delivery as per the above policy.